About the Camera

How does the Smart Outdoor Camera work?

The myQ Smart Outdoor Camera provides real-time monitoring of your home with features such as live streaming, recording, motion detection, 2-way audio, night vision, and 1080p HD video surveillance. It's designed for outdoor use and comes with a 25ft power cord and a mount that has a fully adjustable camera head. Optional cloud recording and additional smart AI detection are available with Video Monitoring Plans.

Is the Smart Outdoor Camera easy to install?

Yes, the Smart Outdoor Camera is designed for easy DIY installation and can be set up in under 20 minutes. Choose the area outside your home to monitor, screw in the mounting base, plug it in, and provision it via the free myQ app. Consider also installing our Smart Indoor Camera for full home peace of mind.

Can I access the camera feed remotely?

Yes, reliable live streaming is available for free through the myQ app, allowing you to monitor your home anytime—from anywhere.

Is there a subscription fee for cloud storage?

Yes, there are subscription plans for cloud storage of video recordings. For further details, you can visit www.myq.com/solutions/video-storage-subscription

Does the camera have night vision capability?

Yes, the wired outdoor security camera has night vision capability using infrared LEDs. It provides providing clear high-quality images in low-light conditions.

Do I need a bridge or control to use the myQ Smart Outdoor Camera?

No. The Smart Outdoor Security Camera connects directly to your home Wi-Fi network. It can then be accessed using the myQ App from your chosen device

What is the warranty for the myQ Smart Outdoor Camera?

The Smart Outdoor Camera comes with a 1-year limited warranty.

Can multiple users access the camera feed simultaneously?

Yes, the outdoor camera offers multiple users can access to the camera feed simultaneously by adding guests and co-owners to your account in the myQ app. This ensures anyone who wants access to view the security system can be granted permission.

Where can I get additional support for myQ Smart Garage Camera?

Find additional support for your myQ garage camera at Support.chamberlaingroup.com

About myQ Smart Secure

Will myQ Smart Secure work if I am connected to myQ and my garage door opener using a hub?

myQ Smart Secure will work if your garage door opener is connected to myQ including with a Smart Garage Control, Hub or Internet Gateway.

When does the Outdoor Camera trigger myQ Smart Secure?

myQ Smart Secure triggers when a person is detected at 25 feet or closer during pre-scheduled times. Optimal mounting height would be 7- 10 feet from the ground so myQ Smart Secure surveillance can accurately detect a person.

Will myQ Smart Secure inform me of which doors were closed/locked?

The security system will send Aaccount owners and co-owners receive real-time, urgent notifications alerts detailing the detection and subsequent actions taken, including which specific doors were or were not secured.

If my house closes down, will I be able to get back inside?

Your system’s remotes, keypads and app will still work to operate your myQ devices while myQ Smart Secure is active.

Which Video Monitoring plans include the myQ Smart Secure feature?

To use this feature, you’ll need a 7-day or 30-day subscription plan, along with a Smart Outdoor Camera and myQ compatible garage openers openers or smart locks.