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Effective Date: December 15, 2022
The Chamberlain Group, LLC and its subsidiary and successor entities listed under “Contact Information” below (collectively, “CG”, “we”, “our”, or “us”) are committed to protecting your privacy. References in this notice to “CG”, “we”, “us” and “our” are references to the entity responsible for the processing of your personal data.
This “Privacy Notice” describes the types of information CG collects from and about you when you visit www.chamberlain.com, www.liftmaster.com, www.chamberlaingroup.com, www.myq.com, https://dealer.liftmaster.com , www.chamberlain.eu, www.liftmaster.eu, www.myliftmaster.eu, www.mychamberlain.eu, https://chamberlain.de/de-de/shop/webshop-selector, https://www.shopssl.de/epages/es122868.sf/de_DE/?ObjectPath=/Shops/es122868 or any of our other websites where this Privacy Notice is posted (each a “Site”), use our mobile applications (each an “App”), including, without limitation, myQ® and myQ Community, use our products and/or services, including, without limitation, Tend Insights, IPAC, CapXL, CapXLV, LiftMaster Cloud Services, and HomeBridge, or otherwise interact with us or request services from us as described further in this Privacy Notice. The Sites, Apps, and other interactions are collectively the “Services.” This Privacy Notice also explains how we may use and disclose such information, as well as your choices regarding certain uses of your personal data.
Please read this Privacy Notice carefully. By using any of our Services, you agree to the collection, use, sale, share, and disclosure of your personal data as described in this Privacy Notice. If any term(s) in this Privacy Notice is unacceptable to you, please do not use the Services or provide any personal data.
Information You Provide or We Collect About You Directly
When Using Our Services
We collect several types of information from and about users of our Services, which may include information defined as personal data, personal information, or personally identifiable information under applicable law (“personal data”).
For example, the personal data we collect from you may include:
Depending on the country in which you use our Services and subject to applicable laws, the personal data we collect from you may, for example, also include, but are not limited to:
We collect such personal data directly from you through our Services, when, for example, you:
Information Collected from Third Parties or Other Sources
Subject to applicable law, we may obtain personal data or other information about you from third parties or other sources and combine this information with the information we collect from and about you through the Services. Such information may include, but is not limited to:
Subject to applicable law, we also may obtain information and personal data about you from other online sources, including when you connect with us through our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages. This information may include, but is not limited to, name, username, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may combine this information with the information we collect from and about you through the Services.
Information Automatically Collected
As with many other websites and “Apps,” as you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, patterns, and connected device, including:
The information we collect automatically is statistical data that helps us improve our Services and deliver a better and more personalized service, including by enabling us to:
You can manage or disable cookies at any time not only by adjusting your device or browser settings but also at our Cookie Preference Center when visiting or accessing our Sites and Apps. We use four types of cookies: strictly necessary cookies, performance cookies, functional cookies and targeting cookies for marketing purposes. For more information on these types of cookies, including the type, duration and description of the cookie. The legal basis for processing personal data in connection with strictly necessary cookies is our legitimate business interest in the functioning of our Sites and Apps. For the processing of personal data in connection with performance cookies, functional cookies and targeting cookies for marketing purposes, the legal basis is your consent provided at the Cookie Preference Center.
For EEA Users: Information on Our Use of Google Analytics
We use the function 'anonymizeIP' (so-called IP-Masking). If IP anonymization is activated on the Sites and Apps, your IP address will be truncated within the EEA. Only in exceptional cases will the whole IP address first be transferred to a server in the United States and truncated there. The IP anonymization is active on the Sites and Apps. The IP address that your browser conveys within the scope of these web analytics services will not be associated with any other data held by Google.
During your visit to our Sites and Apps, the following data may be collected:
On our behalf, Google will use this information to evaluate your (pseudonymous) use of our Sites and Apps to compile reports on the activities. The reports provided by Google Analytics are used to analyze the performance of our Sites and Apps.
The recipient of the data is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. More information about the contractual arrangements for the processing of personal data with Google can be found at https://privacy.google.com/businesses/processorterms/ and https://privacy.google.com/businesses/controllerterms/ . Access by US authorities to the data stored by Google cannot be ruled out.
The information generated by the cookies about your use of the Sites and Apps will be transmitted to and stored by Google on servers in the United States or other countries outside the EEA. For more information about the safeguards implemented with Google for international data transfers, please visit https://privacy.google.com/businesses/processorterms/ .
You can prevent the collection of data generated by the cookie and related to your use of our Sites and Apps (including your IP address) and the processing of this data by Google by not providing your consent to the setting of the cookie at Cookie Preference Center or for website-based use, downloading and installing the browser add-on to disable Google Analytics [ HERE ].
You can also prevent the storage of cookies when using our Sites by configuring your browser software accordingly. However, if you configure your browser to reject all cookies, this may limit functionality on the Sites.
The legal basis for this data processing is your consent. You can withdraw your consent at any time, with future effect, by accessing the cookie at Cookie Preference Center and changing your preferences.
It cannot be ruled out that Google uses the data described in this section for its own purposes and links it to other data such as possibly existing Google accounts.
Combination of Information
Subject to and in accordance with applicable law, we may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites and Apps (including personal data), as well as information collected from other online sources or from third-party sources to help us tailor our communications to you and to improve our Services.
Below is information on how we process the information collected about you (including personal data), as well as the corresponding legal basis. We may process your information where the processing is:
The provision of your personal data is voluntary. However, without provision of such personal data, certain features of the Services may not be available. Where we rely on your consent as the legal basis for processing, you can (i) decline to opt-in when we request consent and (ii) withdraw your consent at any time as described in the section YOUR PRIVACY RIGHTS . You can also exercise your right to ask us not to process your personal data for marketing purposes as described in the section YOUR PRIVACY RIGHTS .
Subject to applicable law and regulations, CG may disclose the personal data we collect from and about you in the following ways:
CG may also share aggregate or anonymous non-personal data about you and other users with third parties for their marketing or analytics uses, without restriction.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the country in which it is collected, including, with respect to EEA residents, outside of the EEA. It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing personal data on behalf of us. This includes staff engaged in, among other things, the fulfilment of your request or order and the provision of support services. CG has implemented international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an adequate level of protection is not already guaranteed. A copy can be obtained by contacting GDPR@Chamberlain.com . We will take all steps reasonably necessary to ensure that your personal data is treated securely and subject to appropriate safeguards in accordance with this Privacy Notice and applicable laws.
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
The criteria used to determine our retention periods include:
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it
If you have any additional questions concerning access to or updating your personal data, please contact us at the information provided in the “Contact Information” section below.
Under applicable law and regulations, you may, exercise certain rights at any time, as described below.
For Residents of the European Union / European Economic Area
You may at any time exercise certain rights you may have under applicable law and regulation, including the following rights:
For Residents of California
If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) (Civil Code Section 1798.100, et seq.) (collectively “California law”), may provide you with specific rights regarding your personal data. These may include:
To exercise your right to access, delete, or correct your personal data as described above, we need to verify your identity or authority to make the request and confirm the personal data relates to you. To verify your identity, we may ask you to provide your full name, telephone number, and address.
Only you or an authorized agent (“Authorized Agent”) may make a verifiable consumer request related to your personal data. Your Authorized Agent may be any natural person or business entity registered with the Secretary of State of California that you have authorized to act on your behalf. When an Authorized Agent is submitting a request on your behalf, we require your Authorized Agent to provide evidence of their entitlement, which must include information sufficient to identify you and the purpose of the request, and at least one of the following:
Absent such documentation, we reserve the right to refuse to comply with third-party requests for information.
You also may make a verifiable consumer request on behalf of your minor child.
If you are a California resident and would like to request a copy of this notice or exercise your rights under California law, please contact us:
CG will confirm receipt of the request within 10 days and explain how it will process the request. CG will then respond to the request within 45 days. CG may require an additional 45 days (for a total of 90 days) to process your request, but in those situations, CG will provide you a response and explanation for the reason it will take more than 45 days to respond to the request.
Non-affiliated third parties are independent from CG and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
Disclosures of Your Personal Data for a Business Purpose
In the twelve months preceding the effective date of this Privacy Notice, we may have disclosed the following categories of your personal data for a business purpose to the following categories of third parties:
Categories of Personal Data
Categories of Third Parties
(e.g., name, address, email address, telephone, or mobile number)
Personal Records (e.g., signature, contact details, user ID, or other similar information)
Protected Classification Information
(e.g., age, sex, gender, nationality, date of birth, or marital status)
(e.g., credit or debit card number or other financial information, information about products or equipment purchased, or charges you incur and other information related to your transactions)
(e.g., facial recognition or thumbprints)
Audio or Visual Information
(e.g., video images and audio of you and those that come within range of your cameras)
[Approximate] Geolocation Information
(e.g., computer, mobile device, or other electronic device used to access a Site or App)
Internet Usage Information
(e.g., browsing time, cookie information, Internet Protocol (“IP”) address, or website history)
User Account Information
(e.g., CG account number, information you provide to us about authorized users of an account who may have access to a connected device or App, photographs (if you elect to upload one), or avatars which you choose to upload (if available))
Inferences Drawn from Personal Data
(e.g., profile reflecting a person’s preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes)
Sale or Sharing of Personal Data
In the twelve months preceding the effective date of this Privacy Notice, we may have sold or shared—as these terms are defined under California law—certain categories of your personal data to third parties.
We may sell or share for valuable consideration certain categories of your personal data to our business partners (e.g., integration partners that supplement our Services and to whom you choose to link one of our products or Services). The categories of personal data we sell or share to business partners may include your personal identifiers; customer records; commercial information; and internet usage information; and user account information. To exercise your right to opt-out of the sale of your personal data to our business partners, please complete our Do Not Sell or Share My Personal Information form or contact us using the information provided in the “Contact Us” section below.
Like many organizations, we engage services that deliver interest-based advertisements to you. In order to deliver these advertisements to you, we may make available or transfer your personal data (e.g., internet usage information, such as browsing history, online identifiers, such as an IP address, and inferences drawn about your use of ours or other services) to our marketing partners (e.g., entities that perform advertising or analytics services). You may request to opt out by filling out our Do Not Sell or Share My Personal Information form or by contacting us using the information provided in the “Contact Us” section below. You also may adjust your device or browser’s settings to limit how your internet usage data and device data is shared with third parties. Please refer to the “Information Collection” section, subsection “Cookies Used on the Services”, for references to tools for adjusting your preferences.
For Residents of Colorado, Connecticut, Utah, and Virginia
For users residing in Colorado, Connecticut, Utah, and Virginia, you also have rights with respect to the personal data that CG collects about you. In addition to the rights that are available to residents of California, if you are a resident of one of these states, you may also have the right to:
If you would like to exercise any of your rights under applicable law (including the right to appeal), please use the same methods stated within the “Contact Information” section below.
For Residents of Nevada
Nevada law gives residents of Nevada the right to request that a company not sell their personal data for monetary consideration to certain other parties. This right applies even if their personal data is not currently being sold. If you are a resident of Nevada and wish to exercise this right, please send an email with the subject line “Nevada Resident Do Not Sell Request” to firstname.lastname@example.org.
For Residents of Australia and New Zealand
Storing and disclosing your Personal Information
Residents of Australia and New Zealand accessing and using the Sites are notified that your Personal Information may be held and processed overseas. Overseas countries where your data may be stored include the United States (as The Chamberlain Group, LLC is headquartered in Illinois) and other locations where Chamberlain has operations. When we pass on or share your Personal Information in this way, we take steps to ensure it is treated in the same way that we would treat it and we comply with applicable law. Where reasonably possible, we seek to work with information and records from which Personal Information has been removed.
Requests for access to your Personal Information and complaints about privacy
You may wish to contact us to request access to your Personal Information, to seek to correct it or to make a complaint about privacy. Our contact details are set out below.
We will respond to your request for access to Personal Information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information).
We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs.
For complaints about privacy, we will establish in consultation with you a reasonable process, including timeframes, for seeking to resolve your complaint.
For Residents of Canada
In this section of the Privacy Notice, the term “personal information” includes, the meaning given to “personal information” under the Personal Information Protection and Electronic Documents Act, (S.C. 2000, c. 5).
Using Personal Information
If we use your personal information to contact you and you would prefer us not to, or if you indicate a preference for a method of communication, please let us know and we will respect your preference. When your choice is to continue to deal with us, we take it that you agree to and consent to us using your personal information, providing we follow the approach we explain in this Privacy Notice and comply with the law.
Storing and disclosing your personal information
Residents of Canada accessing and using the Sites are notified that your personal information may be collected, stored and processed by CG and its service providers located in other countries, include the United States (as The Chamberlain Group, LLC is headquartered in Illinois), Germany, France, the United Kingdom, Scandinavia, the Benelux, Southern and Eastern Europe, the Middle East, South Africa, Australia, New Zealand, Mexico, Central and South America, Singapore and China. When we transfer your personal information in this way, we take steps to ensure it is treated in the same way that we would treat it and we comply with applicable law. Where reasonably possible, we seek to work with information and records from which personal information has been removed. If you would like to receive more information about our use of service providers globally, please contact us at the address listed below.
Requests for access to your personal information and complaints about privacy
You may wish to contact us to request access to your personal information, to seek to correct it or to make a complaint about privacy. Our contact details are set out below. To guard against fraudulent requests for access and deletion, we will require information that we determine is sufficient to allow us to confirm the identity of the person making the request before granting access or making corrections.
We will respond to your request for access to personal information we hold about you as soon as we reasonably can. Your right to access is not absolute. We may refuse access as permitted under applicable Canadian law, including in situations where access:
We do not impose any charge for a request for access, but we may charge you a reasonable fee for our costs associated with providing you with access and retrieval costs. Where you are granted access and you demonstrate that the personal information that we hold about you is incorrect or incomplete, we will correct or supplement it, as applicable.
For complaints about privacy, we will establish in consultation with you a reasonable process, including timeframes, for seeking to resolve your complaint.
The Sites, Apps, and email messages from us may contain links to third-party websites and “apps”, which may have privacy policies that differ from our own. You should be aware that the collection, retention and use of any data you provide on these websites will be governed by the Privacy Notice of the company providing the website and not by this Privacy Notice. CG therefore encourages you to read the privacy statements and terms and conditions of linked or referenced websites and apps you enter. These third-party websites and apps may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal data. We are not responsible for the practices of such websites or apps.
Any information you may disclose in blogs, on message boards, in chat rooms, or on other public areas on a Site, App, or other third-party website that the Site or App may link to, becomes public information. Please exercise caution when disclosing personal data in these public areas. We reserve the right to remove any posting or content in a posting at our sole discretion.
Protecting children’s privacy is important to us. We do not direct our Sites or Apps to, nor do we knowingly collect any personal data from, children under the age of 13 (or 16 where applicable by law). If we learn that a child has provided personally identifiable information to a Site or App, we will use reasonable efforts to remove such information from the files of such Site or App. If you believe we might have any information from or about a child, please contact us at privacy@Chamberlain.com.
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site and App visitors. While we make every reasonable effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
We hope this Privacy Notice answers your questions about our collection, use and disclosure of your personal data. If you have additional questions about this Privacy Notice or the practices described herein, you may contact us at:
CG reserves the right, at its sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Notice at any time. If we do, we will make you aware of the change(s) on the Site or App by including a copy to the previous version of the Privacy Notice. The date this Privacy Notice was last revised is identified at the top of the page. Your continued use of the Site or App following the posting of changes to these terms means you accept these changes. If we change this Privacy Notice in a material way, we will provide appropriate notice to you.