About the Camera

How does the Smart Outdoor Camera work?

The myQ Smart Outdoor Camera provides real-time monitoring of your home with features such as live streaming, motion detection, 2-way audio, night vision, and 1080p HD video. It’s designed for outdoor use and comes with a mount that has a fully adjustable camera head. Optional cloud recording and additional smart AI detection are available with Video Monitoring Plans.

Is the Smart Outdoor Camera easy to install?

Yes, the Smart Outdoor Camera is designed for easy DIY installation and can be set up in under 20 minutes. Choose the area outside your home to monitor, screw in the mounting base, plug it in, and provision it via the myQ app.

Can I access the camera feed remotely?

Yes, live streaming is available for free through the myQ app, allowing you to monitor your home anytime—from anywhere.

Is there a subscription fee for cloud storage?

Yes, there are subscription plans for cloud storage of video recordings. For further details, you can visit www.myq.com/solutions/video-storage-subscription

Does the camera have night vision capability?

Yes, the camera has night vision capability using infrared LEDs, providing clear images in low-light conditions.

Do I need a bridge or control to use the myQ Smart Outdoor Camera?

No. The Smart Outdoor Camera connects directly to your home Wi-Fi network. It can then be accessed using the myQ App.

What is the warranty for the myQ Smart Outdoor Camera?

The Smart Outdoor Camera comes with a 1-year limited warranty.

Can multiple users access the camera feed simultaneously?

Yes, multiple users can access the camera feed simultaneously by adding guests and co-owners to your account in the myQ app.

Where can I get additional support for myQ Smart Garage Camera?

Support.chamberlaingroup.com
1-Year Limited Warranty

About myQ Smart Secure

Will myQ Smart Secure work if I am connected to myQ and my garage door opener using a hub?

myQ Smart Secure will work if your garage door opener is connected to myQ including with a Smart Garage Control, Hub or Internet Gateway.

When does the Outdoor Camera trigger myQ Smart Secure?

myQ Smart Secure triggers when a person is detected at 25 feet or closer during pre-scheduled times. Optimal mounting height would be 7- 10 feet from the ground so myQ Smart Secure can accurately detect a person.

Will myQ Smart Secure inform me of which doors were closed/locked?

Account owners and co-owners receive urgent notifications detailing the detection and subsequent actions taken, including which specific doors were or were not secured.

If my house closes down, will I be able to get back inside?

Your remotes, keypads and app will still work to operate your myQ devices while myQ Smart Secure is active.

Which Video Monitoring plans include the myQ Smart Secure feature?

To use this feature, you’ll need a 7-day or 30-day plan, along with a Smart Outdoor Camera and myQ compatible garage door openers or smart locks.