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myQ Garage Door Opener Diagnostics

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Keep your garage door
running smoothly

Troubleshooting made simple.

Troubleshooting made simple

As often as you go in and out of your garage each day, it can be stressful when your garage door doesn’t open. myQ Diagnostics can save you time and money if it’s an easy fix you can do yourself or remove the hassle of trying to find the right Dealer when you need one.

Add a Dealer

ADD A DEALER

Don’t wait until something goes wrong. Tag your Dealer’s contact information in the myQ app so you can quickly connect with them when you need help.

Add a Dealer to Your Account

Get Alerts

GET ALERTS

Know right away when there is an issue with your garage. Receive alerts and error codes in the myQ app and learn if it’s an easy fix, or if you need to call a Dealer.

Send Health Reports

SEND HEALTH REPORTS

Easily share your myQ Diagnotic health report with your Dealer from the myQ app to ensure they bring the right tools and parts needed for a rapid repair.

KNOW YOUR DEALER

Service at your fingertips

Have your Dealer on “speed dial” so you can quickly contact them when you need help. It’s as simple as opening your myQ app and searching by zip code or by dealer name.

KNOW WHAT’S HAPPENING

Alert and Error Codes:

Open the myQ app to know when there’s a problem, so you don’t have to guess. Specific error codes will let you know if it’s something you can resolve yourself, like a misaligned safety sensor, or if it’s a bigger issue that requires a technician.

GET MORE INSIGHT

Easily share information

When an error occurs, you can generate a free myQ Diagnostics health report. With a few quick taps, you can share your report within the app and provide your Dealer with the insight needed for a rapid repair.

Setup takes moments

If you are an existing myQ user with a Wi-Fi enabled LiftMaster or Chamberlain brand garage door opener you’re ready to get started.

FAQs

What products are compatible with myQ Diagnostics? Faq arrow

myQ Diagnostics works with select LiftMaster and Chamberlain branded garage door openers. If your garage door opener has one of the following logos, it is compatible: Wi-Fi® or Powered by myQ

Who can add a dealer to save in the “My Dealer” section of the app? Faq arrow
Any customer with a myQ account can select and save their dealer in the app.  Only those with Wi-Fi openers are able view diagnostic information and share with their dealer. 
How can I locate a dealer to fix my garage door opener with myQ Diagnostics? Faq arrow

If you are a myQ account owner, tap your account information in the top left corner of the home screen. Select “My Dealer” and then “Add a Dealer.” You can search by zip code, dealer name or participating Dealer ID and add to the app.​

Where do I find myQ Diagnostic information in the app and how do I share the myQ Diagnostics health report with my dealer? Faq arrow
  • In the myQ app, tap the menu option (3 dots) that’s displayed next to your Wi-Fi enabled garage door opener on the Home Screen to be taken to Device Settings.​
  • Select the arrow next to “myQ Diagnostics” to view device status​
  • Select “Send Report” to share your health report with your Dealer.​
  • For more information on how to use myQ Diagnostics please read the support article
If I share a health report with a dealer or customer service, will they be able to monitor or control my device without my knowledge? Faq arrow

No, myQ Diagnostics is not an open data source. You are only sharing the data fields shown in the report and your contact information. Choose when to share a health report with a Dealer and stop sharing your device data status at any time. Shared reports will be automatically deleted from the dealer’s database after 30 days.

What do the garage door opener myQ diagnostic codes mean? Faq arrow
To find more information or to get further assistance on resolving error codes please visit our support site