Is there a subscription required?

No, a subscription is not required for your camera to work after the 30 day free trial. You will still be able to stream live video through the myQ app and receive notifications when motion is detected for free. Unlock optional enhanced features with a Video Monitoring plan, such as smarter notifications driven by AI including face, person, and more to help you stay connected to home from anywhere. For further details, you can visit the monitoring plans page here.

Is the 3-in-1 Smart Lock compatible with storm and glass doors?

No, this product is a deadbolt lock designed for standard entry doors. However, it can be installed on your main door even if you also have a storm or glass door in front of it.

Does the 3-in-1 Smart Lock auto lock, and can it be programmed?

Yes, the lock includes an auto lock feature that can be enabled and adjusted in the myQ app. You can choose auto lock intervals of 30, 60, 90, 120, or 180 seconds.

Can the 3-in-1 Smart Lock be rekeyed?

Yes, the lock can be rekeyed. using a Schlage mechanical keyway.

Will the 3-in-1 Smart Lock work with doors that have a handle under the deadbolt?

Yes, the lock will work as long as the handle does not interfere with the deadbolt’s operation.

What is the power source for the 3-in-1 Smart Lock?

The 3-in-1 Smart Lock contains a rechargeable battery which can be removed and charged. Swappable standalone battery sold separately for zero downtime.

Is the 3-in-1 Smart Lock compatible with other smart home devices?

The 3-in-1 Smart Lock is compatible with all myQ Smart Products and can be be integrated with platforms such as IFTTT.

Do I need a bridge or hub to use the 3-in-1 Smart Lock?

No, the 3-in-1 Smart Lock connects directly to your home Wi-Fi network. It can then be accessed using the myQ app.

If the battery in the 3-in-1 Smart Lock is depleted, how can i access my home?

In the event of the battery being fully depleted, you can either use the physical key to unlock the 3-in-1 Smart Lock or you can connect a 9V battery to the terminal at the bottom of the device to give temporary power to the device to then use one of the credential methods to unlock the device.

Can other users of my house use the 3-in-1 Smart Lock?

Yes, you can share the device with up to 15 co-owners with individual myQ accounts so that they can create their own credentials for unlocking the device.

What doors is the 3-in-1 Smart Lock compatible with?

The 3-in-1 Smart Lock is compatible with most standard wood or metal doors.
- Bore hole diameter: 2 1/8 in (54 mm)
- Door thickness: 1 3/4 in to 2 in (44 mm to 51 mm)
- Backset (distance from door edge to center of bore hole): 2 1/8 in (54 mm)

How many credentials can be set for each myQ account?

Each myQ account user can store up to 1 PIN, 1 Face and 4 Fingerprints. A primary owner can share the device with up to 15 co-owners with individual myQ accounts so that they can create their own credentials for unlocking the device.

Does the 3-in-1 Smart Lock have a key?

Yes, the 3-in-1 Smart Lock includes 2 physical keys.

Can I access the video feed remotely?

Yes, live streaming is available for free through the myQ app, allowing you to monitor your home anytime—from anywhere. Whether you're at work or on vacation, the myQ app allows you to view your doorbell camera feed remotely over Wi Fi, giving you peace of mind wherever you are.

Can the myQ Video Keypad control multiple garage door openers?

The myQ Video Keypad will control a SINGLE residential garage door opener. For a complete smart home ecosystem , consider bundling myQ devices to expand your home's security and access features.

What does the myQ Smart Garage® Video Keypad do?

The myQ garage door keypad lets you see and control who opens your garage door. Grant traceable access by assigning unique PIN codes for family, guests or service providers. Live stream HD video, receive real-time notifications and view history of garage door keypad entries by your household. If you're interested in expanding your home security, you can also get smart locks for your doors, offering the same level of control and convenience as your garage door. For full home surveillance, consider pairing your smart garage keypad with a wired outdoor security camera.

Does the myQ Video Keypad store recorded event footage for later viewing?

Your purchase of the myQ Video Keypad will come with a free 30-day trial of our myQ Video Storage Plan, which includes access to the last 7-days of your motion event recordings. If you choose to continue with a subscription after your trial, you will maintain access to garage footage recording history and other premium features.

Will my garage door opener work with the myQ Video Keypad?

The myQ Video Keypad is compatible with LiftMaster, Chamberlain, Craftsman, Raynor and AccessMaster garage door openers manufactured after 1993. garage systems can also be made compatible by adding on a Smart Garage® Control. Check compatibility here. Please note: The myQ Video Keypad will control a SINGLE garage door opener.

Can I use the myQ Video Keypad to open or close my garage door from the app?

Remote operation through the myQ app is only available if your keypad is paired to either a myQ-connected garage door opener or Smart Garage Control.

Does the myQ Video Keypad support in-garage delivery from Amazon or Walmart?

In-garage delivery from our retail partners (Amazon Key and Walmart+ InHome) is only available if your garage door keypad is paired to either a myQ-connected garage door opener or Smart Garage Control. If connected to a supported opener or hub, the myQ Video Keypad can enhance your in-garage delivery experience by capturing who comes in and out of your garage, offering added security and peace of mind.

How do I install the myQ Video Keypad?

To set up and mount the myQ video keypad, first select a suitable location near your door and install the myQ app. Follow the on-screen instructions to set up the myQ Video Keypad Secure the mounting bracket to the wall using screws provided in the kit. Attach the keypad to the bracket, making sure it clicks into place. Connect the keypad to your Wi-Fi network following the on-screen prompts. For detailed instructions and troubleshooting, consult the myQ video keypad manual that comes with your device.

How long does the myQ Video Keypad battery last?

The myQ Video Keypad battery life depends on several factors, including temperature, signal strength, and selected motion strength. The garage door keypad uses a rechargeable lithium-ion battery, and additional options are available for purchase online.