Can I use the myQ Video Doorbell without a chime?

Yes, the myQ Video Doorbell can be used without a chime. If you’re using it in battery-powered mode and it’s not connected to existing doorbell wiring, you’ll receive notifications only through your mobile devices.
For audible alerts throughout your home, we recommend adding a myQ Chime or another compatible wireless chime. The myQ Chime offers adjustable volume and a selection of tones, making it a great option for larger homes or anyone who needs a louder, more noticeable doorbell alert.

Is there a subscription required?

No, a subscription is not required for your camera to work after the 30 day free trial. You will still be able to stream live video through the myQ app and receive notifications when motion is detected for free. Unlock optional enhanced features with a Video Monitoring plan, such as smarter notifications driven by AI including face, person, and more to help you stay connected to home from anywhere. For further details, you can visit the monitoring plans page here.

What is the power source for the Video Doorbell?

The Video Doorbell can be powered either by a rechargeable battery or through hardwiring. When hardwired, it can connect to your existing wired chimes, eliminating the need for manual charging.

Can I access the Video Doorbell feed remotely?

Yes, live streaming is available for free through the myQ app, allowing you to monitor your home anytime—from anywhere. Whether you're at work or on vacation, the myQ app allows you to view your doorbell camera feed remotely over Wi Fi, giving you peace of mind wherever you are.

How does motion detection work with the Video Doorbell?

The video doorbell utilizes a PIR sensor for motion detection, this feature is included with the device. Users can fine-tune the motion sensitivity and opt for features such as video recording, person detection, and detection zones through the Video Monitoring Plans.

Can multiple users access the Video Doorbell feed simultaneously?

Yes, multiple users can access the camera feed simultaneously by adding co-owners to your account/device in the myQ app.

What are the privacy features of the Video Doorbell?

The Video Doorbell adheres to robust data privacy rules, including encryption of data transmission. Users can utilize the mute option available through the app for privacy.

Do I need a bridge or control to use the Video Doorbell?

No. The Video Doorbell connects directly to your home Wi-Fi network. It can then be accessed using the myQ App.

What chimes can the Video Doorbell pair with?

When hardwired, the Video Doorbell is compatible with your existing mechanical or digital chimes. For users operating the Video Doorbell on battery power, a Wireless Chime will be available soon.