Is there a subscription required?

No, a subscription is not required for your camera to work after the 30 day free trial. You will still be able to stream live video through the myQ app and receive notifications when motion is detected for free. Unlock optional enhanced features with a Video Monitoring plan, such as smarter notifications driven by AI including face, person, and more to help you stay connected to home from anywhere. For further details, you can visit the monitoring plans page here.

What is the power source for the Video Smart Lock?

The Video Smart Lock contains a rechargeable battery which can be removed and charged. Swappable standalone battery sold separately for zero downtime.

Is the Video Smart Lock compatible with other smart home devices?

The Video Smart Lock is compatible with all myQ Smart Products and can be be integrated with platforms such as IFTTT.

Do I need a bridge or hub to use the Video Smart Lock?

No, the Video Smart Lock connects directly to your home Wi-Fi network. It can then be accessed using the myQ app.

If the battery in the Video Smart Lock is depleted, how can i access my home?

In the event of the battery being fully depleted, you can either use the physical key to unlock the Video Smart Lock or you can connect a 9V battery to the terminal at the bottom of the device to give temporary power to the device to then use one of the credential methods to unlock the device.

Can other users of my house use the Video Smart Lock?

Yes, you can share the device with up to 15 co-owners with individual myQ accounts so that they can create their own credentials for unlocking the device.

What doors is the Video Smart Lock compatible with?

The Video Smart Lock is compatible with most standard wood or metal doors.
- Bore hole diameter: 2 1/8 in (54 mm)
- Door thickness: 1 3/4 in to 2 in (44 mm to 51 mm)
- Backset (distance from door edge to center of bore hole): 2 1/8 in (54 mm)

How many credentials can be set for each myQ account?

Each myQ account user can store up to 1 PIN, 1 Face and 4 Fingerprints. A primary owner can share the device with up to 15 co-owners with individual myQ accounts so that they can create their own credentials for unlocking the device.

Does the Video Smart Lock have a key?

Yes, the Video Smart Lock includes 2 physical keys.

Can I access the video feed remotely?

Yes, live streaming is available for free through the myQ app, allowing you to monitor your home anytime—from anywhere. Whether you're at work or on vacation, the myQ app allows you to view your doorbell camera feed remotely over Wi Fi, giving you peace of mind wherever you are.