Can the myQ Video Keypad control multiple garage door openers?

The myQ Video Keypad will control a SINGLE residential garage door opener. For a complete smart home ecosystem , consider bundling myQ devices to expand your home's security and access features.

What does the myQ Smart Garage® Video Keypad do?

The myQ garage door keypad lets you see and control who opens your garage door. Grant traceable access by assigning unique PIN codes for family, guests or service providers. Live stream HD video, receive real-time notifications and view history of garage door keypad entries by your household. If you're interested in expanding your home security, you can also get smart locks for your doors, offering the same level of control and convenience as your garage door. For full home surveillance, consider pairing your smart garage keypad with a wired outdoor security camera.

Does the myQ Video Keypad store recorded event footage for later viewing?

Your purchase of the myQ Video Keypad will come with a free 30-day trial of our myQ Video Storage Plan, which includes access to the last 7-days of your motion event recordings. If you choose to continue with a subscription after your trial, you will maintain access to garage footage recording history and other premium features.

Will my garage door opener work with the myQ Video Keypad?

The myQ Video Keypad is compatible with LiftMaster, Chamberlain, Craftsman, Raynor and AccessMaster garage door openers manufactured after 1993. garage systems can also be made compatible by adding on a Smart Garage® Control. Check compatibility here. Please note: The myQ Video Keypad will control a SINGLE garage door opener.

Can I use the myQ Video Keypad to open or close my garage door from the app?

Remote operation through the myQ app is only available if your keypad is paired to either a myQ-connected garage door opener or Smart Garage Control.

Does the myQ Video Keypad support in-garage delivery from Amazon or Walmart?

In-garage delivery from our retail partners (Amazon Key and Walmart+ InHome) is only available if your garage door keypad is paired to either a myQ-connected garage door opener or Smart Garage Control. If connected to a supported opener or hub, the myQ Video Keypad can enhance your in-garage delivery experience by capturing who comes in and out of your garage, offering added security and peace of mind.

How do I install the myQ Video Keypad?

To set up and mount the myQ video keypad, first select a suitable location near your door and install the myQ app. Follow the on-screen instructions to set up the myQ Video Keypad Secure the mounting bracket to the wall using screws provided in the kit. Attach the keypad to the bracket, making sure it clicks into place. Connect the keypad to your Wi-Fi network following the on-screen prompts. For detailed instructions and troubleshooting, consult the myQ video keypad manual that comes with your device.

How long does the myQ Video Keypad battery last?

The myQ Video Keypad battery life depends on several factors, including temperature, signal strength, and selected motion strength. The garage door keypad uses a rechargeable lithium-ion battery, and additional options are available for purchase online.

Is there a subscription required?

No, a subscription is not required for your camera to work after the 30 day free trial. You will still be able to stream live video through the myQ app and receive notifications when motion is detected for free. Unlock optional enhanced features with a Video Monitoring plan, such as smarter notifications driven by AI including face, person, and more to help you stay connected to home from anywhere. For further details, you can visit the monitoring plans page here.

Does the camera have night vision capability?

Yes, the camera has night vision capability using infrared LEDs, providing clear images in low-light conditions.

How does motion detection work with the Garage Camera Gen 2?

The garage cam utilizes infrared technology for night vision and offers clear images in low-light conditions. Users can fine-tune the motion sensitivity and opt for features such as video recording, person detection, and detection zones through the Video Monitoring Plans. The sensor ensures that all monitored areas are captured in high quality footage for optimal security.

How can I mount the Garage Camera Gen 2?

Set your camera on a flat, stable surface or attach to any magnetic surface, including your garage door opener, with the magnetic base.

Can multiple users access the camera feed simultaneously?

Yes, you can have multiple users access the camera feed simultaneously by adding guests and co-owners to your home security feed in the myQ app.

What are the privacy features of the Garage Camera Gen 2?

The Garage Camera Gen 2 adheres to robust data privacy rules, including encryption of data transmission. For added protection, users can utilize the mute option available through the app for privacy.

Is the Garage Camera Gen 2 compatible with other smart home devices?

Yes, the Garage Camera Gen 2 is compatible with all myQ smart products and can be integrated with platforms such as IFTTT, extending your home security system’s capabilities.

Do I need a bridge or control to use the Garage Camera Gen 2?

No. The Garage Camera Gen 2 connects directly to your home Wi-Fi network. It can then be accessed using the myQ App.

Can I access the video feed remotely?

Yes, live streaming is available for free through the myQ app, allowing you to monitor your home anytime—from anywhere. Whether you're at work or on vacation, the myQ app allows you to view your doorbell camera feed remotely over Wi Fi, giving you peace of mind wherever you are.