Upgrading from a “terrible” system to “the best product on the market”

The gated community of Monterrey Estates in Delray Beach, Florida, had been dealing with a troublesome access system for years. The old internet-based intercom was unreliable; its screen was hard to read, the camera frequently went out, and the controls confused most visitors. When the system failed, residents were left waiting at the gate, calling homeowners for help just to get inside.

The Challenge: Finding a dependable replacement

After repeated frustrations and mounting repair costs, Jim Wolf, a longtime resident and former HOA board president, was asked to step in. He knew the HOA needed something that actually worked—a dependable, easy-to-use system built for everyday life, not constant troubleshooting.

“The system was terrible. We needed to upgrade it,” Jim said.

The Solution: Installing a trusted brand

Jim turned to LiftMaster, a brand he already knew and trusted, having used myQ in his own home. After researching the available options, he worked with EDL Gate Automation, a local LiftMaster dealer, to install a new system centered around the CAPXLV2 Smart Video Intercom and CAP2D Smart Access Controller.

The new setup allows residents to control and monitor access directly from their smartphones using the myQ Community app. Video calling, remote gate control, and real-time alerts give residents greater convenience and peace of mind—all powered by LiftMaster’s secure cloud-based system.

“You want one manufacturer for everything,” Jim said. “LiftMaster makes the gate operators, the controller, the intercom—it all works together. There’s no finger-pointing between vendors. It’s one solution.”

Results: Seamless access control they can count on everyday

The transformation was immediate. Residents now enjoy seamless access and a bright, intuitive display that’s easy for anyone to use. Property managers and board members alike appreciate having total access control with a reliable system.

Monterrey Estates residents can now:

• See and speak with visitors in real time through the myQ Community app
• Manage access securely, eliminating shared codes and confusion
• Reduce maintenance issues thanks to dependable LiftMaster hardware

For Jim, choosing LiftMaster was about more than convenience—it was about reliability and future-proofing.

“It’s the best product on the market,” Jim said. “LiftMaster’s got the best widget in town.”

Monterrey Estates is a 48-home gated community in Delray Beach, Florida. By upgrading to LiftMaster’s smart access ecosystem, the HOA enhanced security, improved the resident experience, and simplified day-to-day management—all while positioning itself for the future of connected living.