Smarter entry, safer living: A tech upgrade that changed everything for Versailles on the Lakes

Versailles on the Lakes faced growing safety concerns due to its outdated access control system. Guests could easily bypass exterior doors, and residents frequently reported stolen packages and unauthorized activity in the lobby. Property Manager Yolanda Pawula knew it was time for a smarter solution.

The Challenge: Outdated tech and unsafe access points

The property management team had to manually add residents to the access database, and that took time. On top of that, strangers were accessing the lobby. Residents didn't feel safe. As a result, poor online reviews began reflecting residents' frustration. Management needed a way to improve both security and convenience.

The Solution: LiftMaster Smart Video Intercom-L with myQ Community

With LiftMaster's Smart Video Intercom-L installed at every building, and myQ Community Control powering day-to-day management, the property was able to streamline access while improving safety. Now, the management team can onboard new residents in minutes, and residents can let in guests right from their phones. Residents love the ability to see who's at the door and let them in remotely. They feel more secure—and they're telling others about it in positive reviews.