Connecting a California community

The Los Robles Estates HOA community faced a common yet costly problem with its access control. The Ventura County, California, community's existing telephone-based entry system was outdated and breaking down, and they needed to install a new access control system. However, there was no reliable internet connection available near the community’s front gate. Local providers quoted over $25,000 to trench and install a fiber line, a price far beyond the community's budget.

The challenge: Modernize without breaking the bank

Los Robles’ old access control system worked on an antiquated telephone line, but it left the community without modern amenities other communities enjoy. And this limitation made it difficult for them to upgrade security to get the real-time visibility and remote management that makes access control a breeze. Of course, this left the property management burdened with maintenance requests and other calls to fix the inconsistent and sometimes malfunctioning system.

What they needed was a secure, affordable way to modernize their access control without depending on traditional internet infrastructure that would have been very expensive to install.

The solution: myQ Cellular Connectivity

To bring the community into the modern era, Absolute Security, a family-owned integrator serving Southern California, recommended LiftMaster’s CAPXLV2 Smart Video Intercom powered by myQ Cellular Connectivity (through installing the MYQCOMM commercial gateway)

Instead of relying on fiber or DSL, the CAPXLV2 connects securely over a cellular network — eliminating the need for trenching or wired internet service. Installation was simple: Absolute Security mounted the recessed CAPXLV2 unit, tested the cellular connection, and activated it directly through the myQ Community platform.

Within minutes, residents could use the myQ Community app to open gates, issue Virtual Guest Passes, and receive real-time notifications. Now, the HOA Community has complete visibility into access logs and video history, improving both efficiency and security.

"We went through all the options to try to make this thing work. So, finally, when LiftMaster came out with myQ Cellular Connectivity, it was a sigh of relief to get away from some of the competitor products and use one solution end-to-end from LiftMaster,” said Devin Perini, Sales Manager at Absolute Security.