RESEARCH REPORT

What Today’s Renters Really
Want and How to Deliver It

Want a sneak peek?

Here's a few of the actionable insights you'll find inside:

• Only 38% of residents are extremely satisfied with where they live - yet satisfied residents are 2.3x more likely to renew their leases
• Building staff, technology solutions, community, and amenities are the 4 key pillars of a positive resident experience
• AI is reshaping the resident experience - both residents and operators welcome AI's role in streamlining certain tasks, but human connection remains vital during key moments 

Get first-of-its-kind dual-perspective insights revealing what renters truly want and what property managers must act on to yield the greatest lift in satisfaction and renewal rates. In this exclusive report from myQ Community, Elise AI, and RPM we explore: What makes a resident experience successful, how to elevate satisfaction and drive long-term retention, and the growing role of technology and AI in transforming resident interactions.

At RPM Living, we believe extraordinary service isn’t left to chance. It’s designed, coached, and measured. Through our proprietary customer experience blueprint, we focus on creating resident experiences that go beyond satisfaction to unforgettable. By partnering with myQ Community on this report, we are leaning in on tangible data and feedback from today's renters and property managers - beyond those at our communities - to continue informing what truly differentiates a good experience from a great one, and ultimately unlock extraordinary results for our customers.