Property Management
Boosting Resident Satisfaction with the Right Partner
See what one Las Vegas community was able to accomplish when they combined the right installer with the right tech.
July 1, 2025
When a community's access system starts to break down, so does resident happiness. That's exactly what was happening at one North Las Vegas property—until the management team teamed up with local installer Battle Born Access Systems and upgraded to LiftMaster hardware powered by myQ Community.
Ask any experienced property manager: the right access control installer can make all the difference, not just in technology, but in experience and efficiency.
For Elizabeth Miceli of Prestige Management Group, the constant failures of her community's old gate setup made for regular challenges.
“Our system was constantly breaking down,” said Miceli. “Residents were constantly waiting on us to respond just to get their guests in.”
Elizabeth Miceli
Prestige Management Group
Old becomes new
The system wasn't just old—it was eroding trust in the management team. Something had to change.
Enter Chris Padilla and his team at Battle Born Access Systems, with over 15 years of experience in security and gate automation. Padilla knew exactly what the community needed: a modern, scalable solution that could be installed quickly without overhauling existing infrastructure.
His recommendation? LiftMaster barrier arms, powered by the myQ Community platform.
“It was a very easy plug and play,” said Padilla. “It used a lot of the existing infrastructure, which made for a smooth and cost-effective upgrade.”
More than that, the new system came with intuitive features residents could use themselves, like mobile guest access and real-time control, giving them freedom while giving the property manager peace of mind.
A new system for a better experience
With the new system in place, the results were immediate. Security improved. Residents could let in guests without calling the office. Staff could focus on operations instead of emergencies.
“Residents are just happier,” said Miceli. “They're able to use the system themselves instead of relying on the management company.”
This project proves what we know to be true: the right installer and the right tech can make residents happier. And when trusted local experts like Battle Born Access Systems work with scalable solutions like LiftMaster and myQ Community, everyone wins.
Read the full case study to learn more
August 7, 2025