How Bassham Properties revolutionized Access Control Across their portfolio with LiftMaster & myQ Community

Bassham Properties, a family-owned apartment owner and operator with more than 7,300 units across 19 properties in Texas and Arizona, needed a modern access control solution that could keep pace with a large, geographically distributed portfolio. By standardizing their entire portfolio with LiftMaster and myQ Community, Bassham Properties eliminated countless hours of manual data entry work and replaced aging access control systems with a unified future-ready platform.

The Challenge: A Patchwork of Outdated Access Control Systems

When Nick Moore joined Bassham Properties as an Operations Manager roughly a decade ago, the portfolio relied on outdated access control systems. Eventually the legacy systems broke down, and Nick realized the replacement parts were discontinued, leaving him in an urgent search for a new access control partner. The timing forced a hard look not just at what system to install, but at how access control could actually work smarter across a widely dispersed portfolio. Several pain points that Nick recounted with his legacy access control system included:

• No property management software integration: The team had to manually add and remove residents from access control systems on each property. Intercom systems did not sync with Yardi, Bassham’s property management software, leading to a time-consuming and error-prone process for Nick’s team every time there was a resident moving in and out.
• Siloed operations: With properties spread all over Texas and Arizona, Bassham's team had no unified way to access or manage properties remotely.
• Fragmented vendor landscape: Bassham Properties was using a patchwork of different access control systems across properties, increasing complexity and inconsistency.

The Solution: One Yardi-integrated access control partner

After encountering LiftMaster at an NAA Apartmentalize conference and learning about their integration with Yardi, Nick Moore began piloting LiftMaster access control hardware powered by myQ Community at a property in Austin, Texas. He quickly recognized it as the platform to standardize across their entire portfolio. The decision to switch to LiftMaster and myQ Community over other access control companies came down to three core factors:

• Yardi Integration: Bassham Properties has relied on Yardi as their property management system since 2004. With previous access control platforms, Nick’s team would need to enter new residents into Yardi and then their intercom systems separately for every move-in and move out. Other intercom systems on Bassham’s properties did nightly syncs with Yardi, but myQ Community's real-time integration with Yardi (not a nightly sync, but a live data connection updated every 15-minutes) was a decisive differentiator.
• Brand trust in LiftMaster: The majority of Bassham Properties’ gate operators were already LiftMaster equipment, making myQ Community a natural extension of infrastructure the team already trusted and had running across their portfolio.
• Single-login, multi-property management: myQ Community's ability to manage all properties under one account meant that Nick and Bassham’s operations team could switch between communities instantly on both desktop and mobile. Bassham’s team can easily manage access control for most of their portfolio from one single account.