Question 1

What is the myQ Pet Portal?

Accepted Answer

The myQ Pet Portal is the newest addition to the myQ Smart Access Ecosystem. Today, millions use myQ to control, secure and monitor important home access points (i.e. garage) and they will now be able to use myQ smart access to tend to their pet’s basic needs. Designed to be a replacement for an existing exterior door, the myQ Pet Portal comes integrated in a select offering of Kolbe doors. Seamlessly integrated within the door is a hidden smart-panel that allows pets to move safely in and out to go potty and play. A built-in camera offers live video streaming and 2-way communication through the myQ Pet Portal app so parents can stay connected to pets while away and have peace of mind they and their dog have freedom to move seamlessly throughout their day.

Question 2

How does it work?

Accepted Answer

Developed by Chamberlain Group (CGI), a leader in smart access solutions and known for their powerful combinations of reliable hardware and myQ technology, the Pet Portal combines an elevator style electro-mechanical opening mechanism, a custom Bluetooth sensor that works in concert with the motor, protective sensors for safe passage and automatic lock for security. The experience is managed via the myQ Pet Portal APP. When set to Automatic mode the system will recognize when the dog is near the door, prompting it to open automatically so the pet can enter and exit when she needs to. Alternatively, the pet parent can choose the By Request mode, and receive an alert through the app when the pet is by the door and can grant access to the pet through their smartphone anytime, from anywhere. Additionally, two cameras, one on each side of the door, allow the parent to visually confirm within the app, when their dog comes and goes, and even talk with the pet via 2-way audio. With Daily Activity Dashboards, pet parents can see when their dogs went out and how long they stayed.

Question 3

What type of pet parents would benefit from the myQ Pet Portal?

Accepted Answer

The myQ Pet Portal is for the dog parent who goes the extra mile to make sure their pup’s needs are met. It is the only no-compromise solution for the homeowner who wants to enhance the exterior appearance of his home while providing the four-legged member of the family with the freedom to potty and play on demand. This solution helps relieve anxiety and solves a universal problem all pet parents experience - the need to easily and safely let their pooch out to potty or play when they are away from home. It’s for every pet parent who has felt that guilt in the bottom of their stomach when they haven’t made it home in time to walk their dog.

Question 4

How and where can the Pet Portal be installed in my home and how?

Accepted Answer

The myQ Pet Portal is a professionally installed door made to replace a hinged side or back door most commonly used to let your dog out. Pet parents can choose from select door material, style and color options to ensure the door matches the exterior aesthetics of the home.

Question 5

How safe and secure is the myQ Pet Portal?

Accepted Answer

Designed with home security, pet safety and a wide range of dog sizes in mind, the myQ Pet Portal works for dogs as small as 10 lbs. up to 90 lbs. and includes safety sensors to ensure safe passage. Where traditional retrofit dog doors can leave your home exposed to the elements, pesky critters, and other unwanted guests, the Pet Portal has been intentionally designed with the following features to give pet parents peace of mind:

Uniquely assigned myQ Pet Portal Sensor worn on the dog’s collar ensures that the cat won’t try to escape. 
An auto-close and lock system triggers after your pet traverses the opening for security and to ensure no “tailgating” takes place by the neighborhood raccoon. 
Two-way camera and audio that enables real-time and recorded viewing of a pet’s comings and goings so you can see what is happening at all times. 
The experience is managed via the myQ Pet Portal app where pet parents can get Daily Reports on a pet’s comings and goings, customize alerts and preferences for how Fido can enter/exit the portal.

Question 6

How much does it cost?

Accepted Answer

The myQ Pet Portal System is available in an assortment of materials and door types. Fiberglass Panels start at $2,999. Fiberglass Pre-Hung units start at $3,699 and Extra Thick Wood Aluminum Clad Pre-Hung units start at $4,499. All of them also come with additional options and customizations to fit your home's unique requirements.

Destination & handling charge additional. Taxes vary by state.
Professional Installation paid separately, varies based on product and site inspection.

Question 7

When will it be available?

Accepted Answer

Limited quantities will start shipping in Spring 2021. Pre-order now to reserve one of the first myQ Pet Portal Systems. Shipments will be fulfilled in the same sequence in which the order was received.

Question 8

Where will it be available?

Accepted Answer

myQpetportal.com

Question 9

How hard is it to install?

Accepted Answer

The myQ Pet Portal comes with white glove installation that takes less than a day to install.

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