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Key by Amazon In-Garage Delivery for the Holidays

Eligible Prime members have the option of in-garage delivery in select cities and surrounding areas.

Simply link your myQ® account in the Key app to get your packages securely and conveniently delivered to your garage. Download the free Key by Amazon App to get started.

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Key by Amazon in-garage delivery.

Eligible Prime members have the option of in-garage delivery in select cities and surrounding areas.

 

Secure package deliveries.

Eligible prime members now have the option of worry-free in-garage delivery.

Simple setup.

Getting started with Key for Garage is as simple as linking your myQ account within the Key app.

Real-time updates.

Monitor and control your deliveries every step of the way, right from your smartphone.

Are You Key for Garage Ready?

Check to see if you are eligible and set-up for in-garage delivery.

Check Now ➔

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For more news about in-garage delivery, visit Chamberlaingroup.com.

In-Garage-Delivery FAQs
How does Key for Garage work? Faq arrow

If you have a myQ connected garage door opener at home, your access can be enabled as simply as connecting your Amazon and myQ accounts in the Key app. If you need to install an In-Garage Kit, it can take one of three forms depending on your needs:

  1. A myQ Smart Garage Hub that enables your existing garage door opener to connect to the cloud,
  2. A new myQ connected garage door opener from either Chamberlain of LiftMaster, and
  3. Either of those with an Amazon Cloud Cam to add video monitoring to your Kit.

Once installed, download the Key app and follow the simple steps to sync to your myQ. Then use the Key app to check the status of your garage door and open/close it no matter where you are. If you choose to add a Cloud Cam, you will also be able to view your cameras live feed and motion clips in the Key app.

How does in-garage delivery work? Faq arrow

After installing the Key for Garage Kit, eligible Prime members will be able to choose “in-garage” shipping at checkout when shopping on Amazon.com. 

On delivery day, you will receive a notification in the morning with a 4-hour delivery window for when the delivery driver will arrive at your home. Right before the driver arrives at your home, you will receive an “Arriving Now” notification. You can choose to watch the delivery happening live if you have opted to install an Amazon Cloud Cam as part of your In-Garage Kit. The driver will request to open your door via their Amazon handheld delivery device. Amazon verifies that the package(s) belong to the address and the driver is near the correct door, turns on Cloud Cam if you have one, and opens the garage door. No special codes or keys are given to the driver. The driver will then place the package(s) just inside the door and request that it be closed. The driver will not move on to his or her next delivery until the door is completely closed. Once the delivery is complete and the door is closed, and you will get a final notification that the delivery is complete (and can watch a video clip of the delivery if you have a Cloud Cam).

How do I know if I have a compatible garage door opener? Faq arrow

Use our Key for Amazon in-garage delivery eligibility check to see if your garage door opener is compatible with Key.

If I don’t have a Chamberlain opener, do I have to buy a new one? Faq arrow

You can buy a myQ Smart Garage Hub which goes right next to your existing opener and allows you to connect to the Key app. The hub can be installed without any additional wiring and works with almost all existing garage door openers made after 1993.  Use our myQ compatibility tool to find the best way to connect your garage door opener to myQ.

How much does In-Garage delivery cost? Faq arrow

Once installed, there is no additional cost to choosing the “In-Garage delivery” option at checkout. 

What if I change my mind about granting access before the package is delivered? Faq arrow

With Amazon Key, customers are always in control. They can cancel an upcoming In-Garage delivery by blocking access through the Amazon Key app on the day of delivery. When customers block access to In-Garage delivery, we will default back to standard delivery, i.e. leaving it on the front porch.

Are there special drivers for in-garage deliveries? Faq arrow

In-Garage deliveries are carried out by some of the same professional drivers who you know and trust to deliver your Amazon orders today. These individuals are thoroughly vetted, with comprehensive background checks and motor vehicle records reviews. 

Where can I get more information or support for Amazon Key or Amazon Prime? Faq arrow

For more information regarding Key, or Amazon Prime deliveries please contact Amazon.com/help.

Connecting your garage with myQ® is easy.


Have a Wi-Fi®-enabled garage door opener? Get the free myQ App.

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Garage opener not Wi-Fi enabled? Get a Chamberlain® Smart Garage™ Hub.

Shop now ➔

Want to upgrade your garage opener? Check out Chamberlain’s smart garage door openers.

Learn more ➔